Getting help is very easy at Diamond Games. Please follow the links below or leave a comment on this page for game support. Thank you for being a valued customer!
To receive support contact our partners directly:
Gamehouse Support for help with FunPass, FunTickets, and Gamehouse games.
iWin Games Support for games with the iWin logo or iWin arcade installer.
Yahoo! Games Support for help with those games downloaded from Yahoo!.
Contact the fulfillment vendor to receive your refund. Refer to the email you received with the unlock code information to determine who was your vendor, and then follow the support links above. The Diamond Games, LLC cannot directly issue you a refund and we do not have access to sales information.
If you experience any lockups or crashes, make sure that you have the latest DirectX drivers for your video and audio hardware. Most problems can be fixed by installing DirectX 10 but some manufactures have newer drivers than those included with DirectX 10. Be sure to contact the specific manufacture for your hardware for the latest drivers. Also be sure to reboot your computer before playing after a crash. Often times, without a reboot, the problem may lie in memory and will occur again.
DirectX is freely available from Microsoft: https://support.microsoft.com/kb/179113/
To play a free trial game download the game by clicking on the download link on the game page. Install the game by clicking “open” or “run” and then following the instructions. The game will typically have an icon to run on the desktop after it is installed, double click on that icon to play the game. Some games require Internet access or a trial membership to play.
You are also welcome to leave a message here or contact us and we will do our best to answer your question.
Thank you and enjoy your games!