Comments on: Customer Support http://www.diamondgames.com Sun, 29 Apr 2012 22:49:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Diamond Games http://www.diamondgames.com/customer-support/#comment-103554 Diamond Games Sat, 20 Aug 2011 21:50:34 +0000 http://www.diamondgames.com/help/#comment-103554 Check the box that the game came in and see if there's a publisher website or support website or phone number. You may also see if the developer has contact info. Good luck! Check the box that the game came in and see if there’s a publisher website or support website or phone number. You may also see if the developer has contact info. Good luck!

]]> By: Rosie http://www.diamondgames.com/customer-support/#comment-103550 Rosie Sat, 20 Aug 2011 13:18:37 +0000 http://www.diamondgames.com/help/#comment-103550 Can anyone tell me how I ask about a game I bought in a store which doesnt work. I only see help here for online games. thanks Can anyone tell me how I ask about a game I bought in a store which doesnt work. I only see help here for online games. thanks

]]> By: TheDiamondGames.com http://www.diamondgames.com/customer-support/#comment-100627 TheDiamondGames.com Fri, 30 Jul 2010 12:16:07 +0000 http://www.diamondgames.com/help/#comment-100627 Hi Dianne, Please follow this link and enter your email address used when you purchased games to retrieve all your activation codes for the Mac games. http://support.gamecentersolution.com/index.php?page=Help/Support/ResendActivationCode&channel=4381 If you need further assistance with the mac games please contact Reflexive Entertainment support at www.reflexive.com/support/ as they have access to the sales records and can help more. Hi Dianne,

Please follow this link and enter your email address used when you purchased games to retrieve all your activation codes for the Mac games. http://support.gamecentersolution.com/index.php?page=Help/Support/ResendActivationCode&channel=4381

If you need further assistance with the mac games please contact Reflexive Entertainment support at http://www.reflexive.com/support/ as they have access to the sales records and can help more.

]]> By: TheDiamondGames.com http://www.diamondgames.com/customer-support/#comment-100626 TheDiamondGames.com Fri, 30 Jul 2010 12:12:24 +0000 http://www.diamondgames.com/help/#comment-100626 Backup discs are available from some of our partners when you purchase the game, but not after. If you don't have a backup disc you can still use the original email purchase confirmation to re-download the game. Just check your email for the receipt and go from there. Backup discs are available from some of our partners when you purchase the game, but not after. If you don’t have a backup disc you can still use the original email purchase confirmation to re-download the game. Just check your email for the receipt and go from there.

]]> By: Diane M Lee http://www.diamondgames.com/customer-support/#comment-100605 Diane M Lee Sat, 24 Jul 2010 21:17:44 +0000 http://www.diamondgames.com/help/#comment-100605 I need to re-download and re-activate my purchased games before July 31,2010. But I don't have a list of them that I can find easily. Please help me. My games are all MAC versions. I need to re-download and re-activate my purchased games before July 31,2010. But I don’t have a list of them that I can find easily. Please help me. My games are all MAC versions.

]]> By: TheDiamondGames.com http://www.diamondgames.com/customer-support/#comment-100437 TheDiamondGames.com Wed, 05 May 2010 03:42:33 +0000 http://www.diamondgames.com/help/#comment-100437 Hi, try asking in the Mortimer Beckett and the Time Paradox game page here: http://www.diamondgames.com/games/mortimer-beckett-and-the-time-paradox/ Hi, try asking in the Mortimer Beckett and the Time Paradox game page here: http://www.diamondgames.com/games/mortimer-beckett-and-the-time-paradox/

]]> By: TheDiamondGames.com http://www.diamondgames.com/customer-support/#comment-100436 TheDiamondGames.com Wed, 05 May 2010 03:41:54 +0000 http://www.diamondgames.com/help/#comment-100436 Yes, you can get the Lost Cases of Sherlock Holmes 2 here: www.diamondgames.com/games/the-lost-cases-of-sherlock-holmes-2/ Yes, you can get the Lost Cases of Sherlock Holmes 2 here: http://www.diamondgames.com/games/the-lost-cases-of-sherlock-holmes-2/

]]> By: TheDiamondGames.com http://www.diamondgames.com/customer-support/#comment-100435 TheDiamondGames.com Wed, 05 May 2010 02:40:52 +0000 http://www.diamondgames.com/help/#comment-100435 Some vendors offer a CD backup option, one of them being iWin. If there is that option it is selected at checkout, otherwise it purchases come with an email receipt you can re-download, but not a physical cd media. Some vendors offer a CD backup option, one of them being iWin. If there is that option it is selected at checkout, otherwise it purchases come with an email receipt you can re-download, but not a physical cd media.

]]> By: Jacquie http://www.diamondgames.com/customer-support/#comment-100434 Jacquie Tue, 04 May 2010 23:22:06 +0000 http://www.diamondgames.com/help/#comment-100434 Hi, if I buy one of the Hidden Objects games do I also get the CD with it? Hi, if I buy one of the Hidden Objects games do I also get the CD with it?

]]> By: peter http://www.diamondgames.com/customer-support/#comment-100334 peter Mon, 22 Mar 2010 22:24:14 +0000 http://www.diamondgames.com/help/#comment-100334 hi are you bringing out the lost cases sherlock holmes vol 2 please let me know ty hi are you bringing out the lost cases sherlock holmes vol 2
please let me know ty

]]>